Privacy Policy

HelixResponse ("we", "us", or "our") operates the HelixResponse platform. This Privacy Policy explains how we collect, use, and protect information when you use our services.

SMS Consent & Opt-In Policy

By placing a phone call to a business that uses HelixResponse, you consent to receive SMS text messages from that business at the phone number you called from. These messages are sent in direct response to your call and may include:

• A missed-call follow-up text if the business was unable to answer your call
• Follow-up messages related to your inquiry (up to 4 messages over 7 days)
• A review request after your service is completed

Consent method: Your consent is provided when you voluntarily place an inbound phone call to a business using our platform. No purchase is required. Consent is not a condition of any purchase.

Message frequency: You may receive up to 6 text messages per interaction with a business (1 initial response, up to 4 follow-ups, and 1 review request).

Message and data rates may apply. Check with your mobile carrier for details.

Opt-out: You can opt out of messages at any time by replying STOP to any message. You will receive a single confirmation message and no further messages will be sent.

Help: For help, reply HELP to any message or contact us at hello@helixresponse.com.

Participating carriers: T-Mobile, AT&T, Verizon, and all major US mobile carriers are supported.

Information We Collect

• Phone numbers and call data: When a call is placed to a business using HelixResponse, we collect the caller's phone number, call duration, and call status to provide missed-call recovery services.
• SMS messages: We send and receive text messages on behalf of businesses using our platform. Message content is stored to provide conversation history.
• Business account information: Business owners provide their name, email, phone number, and business details when setting up an account.

How We Use Your Information

• To send text messages on behalf of businesses you have called
• To provide missed-call notifications and follow-up messages
• To display call and message history to the business owner
• To generate reports for business owners

Message & Data Rates

Message and data rates may apply. Message frequency varies based on business settings. You can opt out of messages at any time by replying STOP.

Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further messages will be sent.

Data Security

We use industry-standard security measures to protect your data, including encrypted connections (TLS/SSL) and secure cloud infrastructure. We do not sell your personal information to third parties.

Data Retention

We retain call and message data for the duration of the business owner's account. If a business closes their account, associated data is deleted within 30 days.

Third-Party Services

We use Twilio for voice calls and SMS messaging, Supabase for data storage, and Vercel for hosting. Each provider has their own privacy policy governing how they handle data.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@helixresponse.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.